The AntBuddy Story
"Elevating care -
Maximizing sales."
We provide a comprehensive, end-to-end platform designed to power your next-generation customer care solution.
Our Formation
Founded on February 27, 2017, AntBuddy set out to revolutionize customer engagement by developing a unified multichannel customer care platform.
As a trusted partner, AntBuddy serves as the bridge between businesses and their customer care vision. We transform ideas into tailored, high-performance solutions that empower brands to deliver exceptional customer service, particularly in the retail chain sector.
AntBuddy believes that a world-class product should be adaptable to local needs.
Our commitment is to develop technology that is both scalable and customizable, empowering businesses to leverage global excellence while staying locally relevant.
Vision & Mission
AntBuddy was founded with the vision of becoming an indispensable customer care solution for businesses that prioritize customer-centric strategies, particularly in the retail chain sector.
Our mission is to empower brands by delivering exceptional customer service solutions that make their customers feel confident in every interaction. By enhancing trust and engagement, we help businesses strengthen brand loyalty and drive additional sales growth.
At AntBuddy, we recognize that customer service is rapidly evolving into a core business strategy. We are committed to providing affordable, high-quality customer engagement tools that are tailored for global markets, easily adaptable, and quickly deployable worldwide. With a focus on innovation and efficiency, we aspire to bring world-class customer service solutions to businesses globally, ensuring seamless integration across different regions and industries.
AntBuddy's Core Values
Customer-centric
We believe that customer satisfaction is the key to sustainable success.
Quality is the foundation of development
We are committed to delivering high-quality products and services that businesses can rely on.
Own the core technology
We believe in owning and mastering our technology to create cutting-edge solutions. By developing our own core technology, we maintain full control over product innovation, security, and scalability.
Discipline is strength
We uphold a culture of discipline, accountability, and efficiency in everything we do.
Development journey
By combining technology, innovation, and customer-centric design, we help businesses create seamless and impactful customer experiences across multiple touchpoints.
Omnichannel customer care
Unified omnichannel customer care with four steps
Experience survey, centralized management
Multi-platform customer experience survey, centralized management of Hotline, Zalo OA, Facebook across the chain
Sell more O2O, operate distributedly
Segmenting customers, pursuing them, and increasing upsell revenue
WebRTC Cloud Call Center
Building a Cloud-based call center system using WebRTC technology
APIs, SDKs, SSO, Mobile
Cross-platform Antbuddy application and integration platform
Customer Engagement
Loyalty programs, promotional codes, games, redemptions
AntBOT LLM, RAG, RPA
Automation applying AI technologies LLM, RAG, and RPA