Trusted by Leading Brands
Amazing Results
In 12 weeks of implementation
30%
Operating costs
90%
Automation rate
25%
Satisfaction rate
x10
Automated processes
50%
Agent burnout reduction
Unlimited communication channels
Increase conversion rate – Our chatbot helps you engage with customers on popular platforms like Facebook Messenger, WhatsApp, Zalo, etc. Flexible connection across platforms improves conversion rates and customer satisfaction
Zalo OA
In-apps Livechat
Others
Intelligent Customer Care
24/7 automation with multilingual capabilities, multi-channel support, and NLP integration to understand customer intent. The system features intelligent handoff and continuous learning to improve customer service efficiency
Natural Responses with Augmented Data
GenAI is an intelligent chatbot capable of understanding context and responding naturally, bringing a human-like conversation experience.
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Using LLM and NLP, the chatbot handles queries and responds more flexibly and naturally.
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GenAI learns from documents entered into the system and uses this information to answer questions.
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Integrated with CRM, GenAI can access customer history, check order statuses, and provide detailed customer management information.
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Intelligent Handover
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Automatic Handover: If the chatbot cannot fully answer a customer's question, the system will automatically transfer the conversation to a human agent.
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Assigning Staff: You can choose any staff member to continue managing the conversation and view previous conversation histories, including who managed it before.
RPA - Automated Operations Based on Pre-set Configurations
Process automation optimizes work, including automatic data entry, data synchronization, generating periodic reports, sending marketing emails, and quickly processing orders
Automatic Data Synchronization
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Set up response templates: Set up flow scenarios for the chatbot, which will automatically respond with text, images, videos, buttons, lists, etc., based on the scenario.
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List filtering: The chatbot filters and identifies duplicate customers and stores actions taken with each customer.
Omni-channel marketing
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Cross-channel communication: If there’s an issue with message sending, the system will automatically switch to other channels like SMS, Zalo, WhatsApp, or Email to ensure customers receive timely information.
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Mass customer messaging: Automatically send pre-set text templates or campaigns to specific customer groups via appropriate channels like email, SMS, Zalo, etc.
Order Management
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Automatic invoice sending: E-invoices are automatically sent to customers after confirming an order through messaging channels.
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Order status updates: Sends email notifications to customers about order status and reminds them to complete orders.
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Order processing: The system automatically handles the order process, including order confirmation, stock checking, invoicing, and customer notifications.
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Automatically create tickets/ leads/ data sets.
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