Comprehensive Solution for Growth Businesses
Synchronize all customer communication channels into a single tool – AntBuddy CRM
Omni-Channel
Connect all customer communication channels into one unified system, from phone calls to social media.
Information Storage
Connect communication data and the existing AntBuddy CRM system to quickly retrieve comprehensive information.
Intelligent Routing
A system that distributes customer requests to the correct departments for handling, anytime and anywhere.
Seamless Experience
Enhance customer experience consistently across both online and offline channels.
Interaction Reporting
Provide reports on call center performance, customer behavior, and interaction trends.
Operational Optimization
Synchronize bidirectional data between stores and headquarters for centralized management and decentralized operation.
A Crucial Bridge for Retail Chains
Ensure a seamless experience from physical stores to online sales channels, providing the best customer experience
Omni-Store Management
Synchronize information from all stores and efficiently manage customer data.
Consistent Interaction
Deliver consistent service to customers whether they shop online or in physical stores.
Personalized Shopping
Analyze customer data to offer product recommendations and automated marketing campaigns.
After-Sales Support
Manage returns, warranties, and complaints professionally across all communication channels.
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Contact Center with Essential Benefits
Optimize operations based on measurable performance data
Increase Revenue
Boost revenue by up to 30%* for businesses undergoing digital transformation.
Optimize Processes
Reduce post-call work time by 13% for retail chains.
Reduce Processing Time
Cut processing time by 50% with integrated omnichannel connections.
Increase Satisfaction
Enhance personalization and reduce average call time by 29%.